Return & Exchange

Returns and Exchange

Product(s) can be exchanged within 10 days from the date of delivery.

Please note that the product must not be tampered with and is in a re-saleable condition and unused with the original price label attached along with the purchase invoice.

Freebies/giveaways (if any) must be returned with the product.

Items bought on sale cannot be exchanged.

Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.

We will only exchange or refund any product(s) if a defective or wrong product(s) has been delivered.

Contact our customer service center by emailing us images of defective/wrong products on our customer care helpline +92 330 8683169 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered.

 

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will be notified with a shipping confirmation that contains tracking information via email and registered contact number. Once a product is shipped, the ‘Return and Exchange Policy will apply. KIDS POLO may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or online payment is declined by the issuing financial institution.

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